Talking about domestic, family, or sexual violence can feel overwhelming. You might be unsure, afraid, or not know where to start.
Helplines offer free, confidential support whenever you’re ready, by phone, text, chat, or video, with someone who will listen without judgment, respect your choices, and help you explore safe next steps.
Policies vary between services, but the information below offers a general guide on what to expect.
If you’re using a shared device or network, learn how to stay safe while using your preferred mode of contact whether that’s SMS/text, a phone call, or an online chat. Consider using a private browsing window, clearing your search history, and logging out of your accounts. If you’re worried someone may be monitoring your device, try using a device they don’t have access to, like a friend or neighbours, if you can.
Yes. Helplines are for anyone who has experienced or is experiencing domestic, family, or sexual violence, or who is worried about someone else’s safety. Friends, family members, neighbours, or colleagues can also call to get information on how to offer support safely.
You can still contact a helpline. The counsellor will listen, believe you, and help you explore safe options. By law, they may have to share your information with child protection services if there is a risk of abuse or neglect. This is to ensure your safety and connect you with the right support.
Whether you reach out by phone, text, chat, or video call, your message will be answered by someone who:
Can help you explore options and connect to support that feels right for you
You will speak with a trained counsellor or support worker. The conversation may last anywhere from a few minutes to an hour, depending on what you feel comfortable sharing and the kind of support you need.
No. You can stay anonymous or use a different name if that feels safer for you.
You will be asked about what you are going through, now or in the past. You can share as much or as little as you feel ready to. The more you are able to share, the better they can support you with safety planning, emotional care, or referrals to helpful services.
They may ask questions to better understand your situation, such as your age, gender, location, the kind of violence you have experienced, how safe you feel, what you might need right now, or if others are at risk. You do not have to answer anything you are not comfortable with.
Many people feel confused about their situation. You don’t need to be sure, you can still call and talk through what’s happening. A counsellor can help you make sense of it without judgment.
Some helplines keep confidential records to avoid you having to repeat your story if you call again. Others, like Shakti Shalini, can offer options where no details are stored. You can ask about their policy when contacting them.
Yes. Your conversation is confidential. Your information will only be shared if:
There is a risk of child abuse or neglect (as required by law)
Helplines can support you in different ways. This may include:
Connecting you to mental health or medical services, including affordable and free options
That’s okay. You don’t have to be ready to leave in order to reach out. You can still speak to someone, explore your options, and make a safety plan at your own pace.